Returns & Exchanges

At HiDock, we stand behind the quality of our innovative communication devices and offer a 30-day satisfaction guarantee for all hardware purchases. If you are not completely satisfied with your product, we provide a streamlined return process to ensure a hassle-free experience.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the HiDock device in its original packaging, ensuring all cables, accessories, and manuals are included to qualify for a full refund.

• 3.
  Ship to HiDock

  Attach the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, your refund will be processed back to your original payment method within 5-7 business days.